Privacy Policy

Account information: your name, email address, a securely hashed password, and your language preference.

Content you provide: the messages you send in the Service, and any files or text you submit as part of a conversation.

Usage information: basic technical information such as timestamps and error logs, used to operate and troubleshoot the Service.

We use your information to: provide and operate the Service, including generating responses to your messages; maintain your account and conversation history; communicate with you about your account or the Service; and maintain the security and integrity of the Service.

We don't sell your personal information, and we don't use your conversations to advertise to you.

To generate a response, the content of your messages is sent to the third-party AI model provider we use to power the Service. We choose providers that agree not to use your content to train their own models, where such terms are available to us.

We may also share information with service providers who help us operate the Service (such as hosting and infrastructure providers), or where required by law.

We take commercially reasonable steps to store and process your personal information in Canada where operationally practical. Because we rely on third-party service providers, some processing may occur outside Canada; where that's the case, we take reasonable steps to require comparable protections.

We use technical safeguards such as encrypted connections (TLS) and secure password hashing to protect your information. No method of transmission or storage is completely secure, but we work to use practices appropriate to the sensitivity of the information involved.

We keep your account and conversation history for as long as your account is active, or as needed to provide the Service. You can ask us to delete your account and associated data at any time — see "Your rights" below.

Under PIPEDA, you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to withdraw consent for our continued collection, use, or disclosure of your information, subject to legal or contractual restrictions and reasonable notice.

To exercise any of these rights, or if you have a concern about how we've handled your personal information, contact us at support@nordgo.ca. We'll respond within a reasonable time.

The Service isn't directed at children, and we don't knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, contact us and we'll take steps to delete it.

We may update this Privacy Policy from time to time. If we make material changes, we'll take reasonable steps to let you know, such as posting a notice in the Service or updating the effective date above.

Questions or concerns about this Privacy Policy or your personal information? Reach us at support@nordgo.ca.